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Charter Mercantile BPO has a dedicated staffing solution to handle all those time consuming, costly tasks.

This will allow you to focus on your core business without the additional overhead of managing and measuring staff, currently conduct your back office work.

Comprising of a highly motivated and professional team, Charter has utilised this experience to offer an all-inclusive team of highly trained investigators whose purpose is the expedient and accurate identification of customers.

Let us support you in your quest to better manage your two most important assets
– your people and your money!

Our mission is simple:

“To help you the client, do the things that you don’t want to do, don’t have time to do, all at the lowest possible cost whilst providing the highest level of service.”


Call Calibration Services

Charter has a dedicated quality management call monitoring team that can work with you on a strictly confidential basis to establish your required benchmarks when your staff are communicating with your customers. Calls are manually measured and outcomes reported to you via our electronic measurement system that benchmarks outcomes.

Traditionally, to deliver this service at your desired level costs would prove prohibitive. Now with this service offering you can engage call calibration at what ever levels desired.


CRM Database Maintenance

Our experienced team members will manage all correspondence and the return of statutory forms within the regulatory timeframes along with the necessary follow up to ensure your interests are protected and dividends paid when due. We manage the long term control of insolvent matters on your behalf. In addition we can vote in accordance with your instructions at the relative creditor meetings.

Consultative reporting will be regular and timely based on developments for each individual matter.


Lead Generation

Within an hour of receiving data, CHARTER is able to have the accounts loaded into our Cosmos collection system, placed into a dialer campaign and calls to your customers commenced using a pre-agreed script. CHARTER is able to work on any part of your portfolio, depending on your requirements. The outcome and results of the calls made would be sent to your office electronically each evening for uploading back into your system.


Book Keeping Services

The benefits include:

  • Decreased bookkeeping costs creating greater profit
  • Increased business growth
  • Greater efficiency
  • Fast turnaround times
  • No industrial risks as we are your bookkeeping services contractors and not employees
  • Online access to your accounts
  • Electronic storage of legal documents


PA Services

Charter BPO offers a personal assistant service to the business community.

Your offshore staff member will have all of the necessary qualifications and interpersonal skills to improve your daily tasks and that of your customers.

A personal assistant (PA), sometimes called an executive secretary or personal/private secretary, works closely with senior managerial or directorial staff to provide administrative support, usually on a one-to-one basis.

Your PA will help you to make the best use of your time by dealing with secretarial and administrative tasks.


Software Development

Charter’s offshore solution consulting team is comprised of experienced software developers and testing professionals with strong academic backgrounds, international exposure, and advanced technical skills. Our experts have managed both small and large IT projects globally. Their discipline and commitment to customer service have given Charter Mercantile the reputation of being a leader in offshore IT development and project management.


Back Office Support

Services include;

  • Data entry
  • Transcription
  • Payment Processing
  • Reference checking
  • Credit Checking
  • Credit application verification

Hot Transfers

Maximize your Staff Utilisation & Productivity


Data Mining

Our clients receive step by step explanation and guidance along the legal services recovery path. You remain in control of the strategy and receive a case by case assessment of each matter. Reliable commercially minded recommendations will provide sensible positive outcomes in all matters.


Payroll Services

Our Integrated Rostering and Payroll Solution provides a seamless way to better manage your human resources.



  • To be the world's leading financial services company and to provide hundred percent services to any company in the banking and finance sector
  • To deliver exceptional customer experience and business process by unlocking the power of intellectual capital
  • To be the global benchmark in customer services and business process outsourcing