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Call Calibration Services


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Charter has a dedicated quality management call monitoring team that can work with you on a strictly confidential basis to establish your required benchmarks when your staff are communicating with your customers. Calls are manually measured and outcomes reported to you via our electronic measurement system that benchmarks outcomes.

Traditionally, to deliver this service at your desired level costs would prove prohibitive. Now with this service offering you can engage call calibration at what ever levels desired.


  • To be the world's leading financial services company and to provide hundred percent services to any company in the banking and finance sector
  • To deliver exceptional customer experience and business process by unlocking the power of intellectual capital
  • To be the global benchmark in customer services and business process outsourcing