Working with you

& your customers

to achieve high performance and quality
is what we do...

Call us now on

07 3620 7500

Back Office Support

 

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Services include;

  • Data entry
  • Transcription
  • Payment Processing
  • Reference checking
  • Credit Checking
  • Credit application verification

Hot Transfers

Maximize your Staff Utilisation & Productivity

  • Offshore Staff deployed to validate numbers and identify right party connects
  • Only right party connects transferred to your collectors for maximum productivity gain
  • Spend little or nothing on software or hardware – with our hosted solution
  • Full time, 100% dedicated and experienced collectors for your business
  • Strict adherence to OFT regulatory guidelines and legislation and privacy guidelines to ensure 100% compliance
  • Custom and Standard Reports that communicate performance in a timely manner
  • Flexible pricing model – FTE or Outcome based

Case study indicates the increase in productivity

Client using HOT Transfer Model

Before Implementation

After Implementation

Increase in # Accounts
Worked in %

Client 1

78

214

174.35%

Client 2

295.8

857.4

189.85%

Client 3

1259.8

1958

55.45%

Client 4

516.4

750.08

45.25%

Average

537.5

944.87

75.78%

 

OUR VISION

  • To be the world's leading financial services company and to provide hundred percent services to any company in the banking and finance sector
  • To deliver exceptional customer experience and business process by unlocking the power of intellectual capital
  • To be the global benchmark in customer services and business process outsourcing